Last updated: April 15, 2025
1. Introduction
This policy is part of your legal agreement with us. By using the Squirt platform, you agree to the terms of this policy—please read it carefully. By submitting a complaint, you confirm that the information you provide is accurate.
2. Contact Information
The Squirt platform is operated by Pink Triangle Press, located at 2 Carlton Street, Suite 1600, Toronto, Ontario, Canada M5B 1J3.
You can contact us by writing to the address above, emailing us at dickhunter@squirt.org , or creating a Helpdesk Ticket through https://www.squirt.org/helpdesk.
3. Scope
This policy explains how we handle complaints related to content on our platform that might be (1) illegal, (2) violate our Terms of Service or Acceptable Use Policy, or (3) otherwise fail to comply with applicable law. It does not cover complaints about content moderation decisions or copyright infringement, which are addressed under our Appeals Policy and Copyright Policy.
4. Complaints about Content Moderation Decisions
We moderate content on the Squirt platform in accordance with our Terms of Service and Acceptable Use Policy. To contest a decision to deactivate content, to deactivate an account, or to issue a final warning, you may file an appeal using the appeal form located here. Appeals against a content moderation decision, including any decision to remove content, deactivate an account, or ban you from using the Squirt platform because we believe you have engaged in an illegal act, are subject to our Appeals Policy.
5. Complaints of Copyright Infringement
Complaints related to copyright infringement must be submitted to our copyright agent in accordance with our Copyright Policy, and we will respond to copyright infringement complaints as set out in that policy.
6. How to Make a Complaint and Report Illegal Content
(a) You can submit a complaint using any of the following methods:
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Using our Contact Form: Select the reason for your complaint from the drop-down menu and use the “Enter your message” field to provide details about your complaint.
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Using the “Report” Function: Using the “Report” function on the content page, select the reason for your complaint from the drop-down menu.
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Emailing: Email your complaint to dickhunter@squirt.org.
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Writing to Us: Mail your complaint to the mailing address listed in section 2.
(b) Please ensure your complaint includes sufficient information for us to investigate your complaint effectively, including any relevant URLs. If a complaint is missing important information, we may not be able to properly consider it.
7. Complaint Review Process
When reviewing a complaint:
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We will review the relevant information and the supporting documents that you have provided.
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We may request additional information or documents from you or third parties to assist in resolving your complaint.
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We will review your complaint in good faith and within any legally applicable time limit (we will investigate complaints of unlawful or nonconsensual content within seven business days).
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If your complaint relates to content that appears on our platform and we determine that the content is unlawful or materially violates our Terms of Service or Acceptable Use Policy, we will remove it.
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We will notify you when we have completed our review of your complaint and any action taken as a result of your complaint. If we determine that the content complies with our Terms of Service and do not remove it, you can appeal our decision as described in our Appeals Policy. If we disagree that consent to participate in any content is void under applicable law, we will allow that disagreement to be resolved by a neutral body at our expense without going through the appeals process.
8. Unjustified or Abusive Complaints
We do not tolerate complaints made in bad faith, including those that are abusive, harassing, or intended to cause harm. If you are a registered Squirt user and submit an abusive or unfounded complaint, we may take action, including restricting or terminating your account. Any such action will be proportionate and in line with our policies. You will be notified of the reasons for any restriction and have the right to appeal the decision in accordance with our Appeals Policy.
9. EU/EEA Consumer Mediation Services
If you are located in the European Economic Area (EEA), you may resolve any dispute with us through consumer mediation services using the European Online Dispute Resolution (ODR) platform. We are not required to participate in alternative dispute resolution proceedings (except in very limited circumstances).
10. Regulatory Complaints
Squirt is committed to complying with applicable legal and regulatory requirements. Users in certain regions may contact relevant regulatory bodies to raise concerns or seek assistance:
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European Union. If you are located in the EEA and believe that an infringement of the EU’s Digital Services Act (DSA) has occurred while using the Squirt platform, you have the right to file a complaint with the Digital Services Coordinator in your country of residence. Additionally, you may report concerns to us under this policy and, if dissatisfied with our response, dispute our decision under our Appeals Policy.
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Australia. Users in Australia can report concerns about the safe use of technology to the eSafety Commissioner via their website.
11. Breach of Contract Claims under the UK Online Safety Act
If you are a resident of the United Kingdom, you are entitled to bring a breach of contract claim against us, including where we fail to comply with our Terms of Service. This includes situations where (1) your content is removed or access to it is restricted without proper justification, or (2) your account is suspended or banned in violation of our Terms of Service. These rights are provided under the UK Online Safety Act and other laws.
12. Your Statutory Rights
Nothing in this policy or our Terms of Service affects your statutory rights under law.